Customer Service How does Balzac Paris work ?

Here, we answer your questions about the functioning of Balzac Paris and the rubrics on the website. To learn more about our history and our manufacturing, meet here :)

You have other questions or wish to give us your feedback? We will not formalize, especially if it is positive!

Do not hesitate to send us a little note at [email protected] 

We can also exchange on social media, the best customer service today: Facebook, Instagram, Twitter, Snapchat, you know the #balzacparis hashtag and other mentions @balzacparis @vousenbalzacparis


EPHEMERAL SALES

What does that mean ?

Balzac Paris consists of many collections announced on the net with the seasons. Follow us to discover the new-ins as every collection is conceived with current trends and your desires.

Our clothes were created for you:

“like a wardrobe composed of timeless necessities: chic and comfortable, for day or night, of basic colours or exclusive prints.”

Each season, do not miss out on our Last but not Least rubric. You will find pieces from our previous collections with a reduced price to end the season in style. 

What are your shipping times and prices?

For France, shipping fees are complimentary over 200€. A few options are available: pick up in relay points or Postal offices (4€), Colissimo with or without signature (5 and 6€).

To Belgium, you can opt for the non-signature version for 7€. Otherwise, the option with signature is at 10€, for Germany and Luxembourg for example.

To Italy, the United Kingdom, Ireland, Portugal, and Austria, shipping costs 12€. 

To Greece, Island, Finland, Turquie and Maghreb it is 15€.

A bit further, to Israel, the United States, Canada, Australia, China, Hong-Kong, Singapour, South Korea, Thailand, Taiwan, Vietnam, India, and Russia: 20€. 

Finally, to Africa, the Middle-East, South America and the rest of Asia, shipping is 23€.

We are intent on preparing and sending your orders in the best time frames. Take a look at the product descriptions of the articles you have chosen, you will find the shipping time. Your order includes several articles with various shipping times? It will be sent as soon as they are all available.

How to return an article ?

You have 14 days to return an article starting from the receipt of your order. Preserve the original packaging and ensure it is not damaged or stained.

Our team offers free returns from France. Connect yourself to your account, in the returns tab ask to make a return. You only have to select the concerned articles. Do not hesitate to give us a maximum of details on the reasons for your return, we improve thanks to you :)

If abroad, contact us at [email protected] 

THE BASICS

At Balzac Paris, we listen to your desires. This way, your favourite pieces, the ones for which you have a particular appeal, can glide into “the Bascis” category and become timeless Balzac Paris items.

OUR COLLABORATIONS

Curious and altruistic, we love collaborating which talented people whose world moves us. T-shirts, literary underwear, swimsuits… The opportunity to open up to new people. 

Until then, we let you meditate on this:

Il faut toujours bien faire
ce que l'on fait, même une folie

Honoré De Balzac